Occupation information for First-Line Supervisors of Personal Service Workers District Of Columbia

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description

Supervise and coordinate activities of personal service workers.

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details

Currently Employed: Not Available

Projected Annual Job Openings: Not Available

Typical Hourly Wage: $23.29 - $42.45

Typical Annual Salary: $48,440 - $88,290

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typical training

Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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typical job duties

Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Train workers in proper operational procedures and functions and explain company policies.
Resolve customer complaints regarding worker performance or services rendered.
Recruit and hire staff members.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Take disciplinary action to address performance problems.
Apply customer feedback to service improvement efforts.
Requisition necessary supplies, equipment, or services.

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